Bio Tech Pest & Hygiene Services - Terms and Conditions

Last Updated: July 2026

1. Acceptance of Terms

By registering for and using the Bio Tech Customer Portal ("the Portal"), you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use the Portal.

2. Service Description

Bio Tech provides pest control and hygiene services through our customer portal, which allows you to:

• Submit service requests
• Track service progress
• Upload documents and images
• Communicate with our service team
• View service history and reports

3. Account Registration

3.1. You must provide accurate, current, and complete information during registration.

3.2. You are responsible for maintaining the confidentiality of your account credentials.

3.3. You must notify us immediately of any unauthorized use of your account.

3.4. Bio Tech reserves the right to suspend or terminate accounts that violate these terms.

4. POPIA Compliance (Protection of Personal Information Act)

4.1. Bio Tech is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA).

4.2. We collect and process personal information for the following purposes:

• Providing pest control and hygiene services
• Managing customer accounts and service requests
• Communicating about services and appointments
• Billing and payment processing
• Improving our services

4.3. Your personal information will not be shared with third parties except as necessary to provide services or as required by law.

5. User Obligations

You agree to:

• Use the Portal only for lawful purposes
• Provide accurate information for service requests
• Grant access to premises as necessary for service delivery
• Not upload malicious code or harmful content
• Respect intellectual property rights

6. Service Terms

6.1. Service requests are subject to availability and scheduling.

6.2. Emergency requests will be prioritized but are not guaranteed for immediate service.

6.3. Bio Tech reserves the right to refuse service in certain circumstances.

6.4. Payment terms are as agreed in your service contract.

7. Intellectual Property

All content on the Portal, including text, graphics, logos, and software, is the property of Bio Tech and protected by intellectual property laws.

8. Limitation of Liability

Bio Tech shall not be liable for indirect, incidental, or consequential damages arising from use of the Portal or services provided.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal information, but cannot guarantee absolute security of data transmitted over the internet.

10. Changes to Terms

Bio Tech reserves the right to modify these terms at any time. Continued use of the Portal constitutes acceptance of modified terms.

11. Governing Law

These terms are governed by the laws of the Republic of South Africa.

12. Contact Information

For questions about these terms, contact us at:

Bio Tech Pest & Hygiene Services
Email: info@biotech.org.za
Phone: 031 562 8891

Bio Tech Privacy Policy

Protection of Personal Information Act (POPIA) Compliance Notice

1. Introduction

Bio Tech Pest & Hygiene Services ("we", "us", "our") is committed to protecting your privacy and personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA).

2. Information We Collect

We collect the following types of personal information:

• Contact Information: Name, email address, phone numbers, physical address
• Company Information: Company name, registration number, VAT number
• Service Information: Service requests, locations, property details
• Financial Information: Billing addresses, payment information
• Technical Information: IP address, browser type, access times
• Communications: Messages, comments, uploaded documents

3. How We Use Your Information

We process your personal information for the following purposes:

• Providing pest control and hygiene services
• Managing service requests and appointments
• Customer support and communication
• Billing and payment processing
• Service quality improvement
• Compliance with legal obligations
• Marketing (only with your consent)

4. Legal Basis for Processing

We process your personal information based on:

• Your consent
• Contractual necessity
• Legal obligations
• Legitimate business interests

5. Data Sharing and Disclosure

We may share your information with:

• Service technicians for service delivery
• Payment processors for billing
• IT service providers for system maintenance
• Legal authorities when required by law

We do NOT sell your personal information to third parties.

6. Your Rights Under POPIA

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information (subject to legal requirements)
• Object to processing of your information
• Withdraw consent (where applicable)
• Lodge a complaint with the Information Regulator

7. Data Security

We implement appropriate technical and organizational security measures including:

• Encryption of data in transit and at rest
• Access controls and authentication
• Regular security assessments
• Staff training on data protection

8. Data Retention

We retain your personal information for as long as necessary to provide services and comply with legal obligations. Typically, this includes:

• Active customer data: Duration of business relationship
• Financial records: 5 years (tax requirements)
• Service records: 3 years

9. Cookies and Tracking

Our Portal uses cookies to improve user experience. You can control cookie settings in your browser.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect information from children.

11. Changes to Privacy Policy

We may update this privacy policy from time to time. We will notify you of significant changes via email or Portal notification.

12. Contact Us

For privacy-related questions or to exercise your rights, contact:

Bio Tech Information Officer
Email: info@biotech.org.za
Phone: 031 562 8891
Address: Boulevard Bus Park – Unit 33, 14 Belladona Rd, KwaZulu-Natal, South Africa

13. Information Regulator

You have the right to lodge a complaint with the Information Regulator:

Email: inforeg@justice.gov.za
Website: www.justice.gov.za/inforeg